Contrary to popular belief, your “selling” process doesn’t end once the customer places their order. There is a lag time between when your client clicks “buy” and actually begins their work, many coaches and service professionals ignore this critical time which is a huge mistake. Today we’re going to talk about how to onboard your new clients and maintain the excitement about their purchase and set them up for success from the get-go.
Specifically we’ll cover:
- How to mitigate “buyer’s remorse” that can lead to refunds or difficult clients
- Why setting expectations and boundaries through onboarding creates better clients
- What to include and what not to include in your onboarding system
- The one thing you should NOT do during onboarding (but most people attempt)